Everything you want for a perfect tea party

Frequently Asked Questions

  

How do I hire China?

Send us an email with a list of what you require and we’ll check availability for you. 

If we have stock available on your chosen date, we’ll send you an invoice and once you have paid 50% of the hire fee to reserve the items then everything is booked.


Will I get matching China?

No, although we can arrange some matching sets for example 6 cups, saucers and tea plates. We can arrange a theme, where available, such as roses or pink. Please contact us if you have any specific requirements.  One of the beautiful things about using bone and fine China is the wide array of designs that have been made for decades.  We think that the mixed patterns we supply actually enhance the appearance and will help to make your event even prettier.

When ordering Trios (ie tea cup, saucer and tea plate) a matching set will be sent in most cases.


When is my China delivered?

Delivery will be arranged, usually the evening before an event, with collection the day after the event.

If you need it for longer or you have a specific time requirement for delivery or collection, let us know and we’ll see if we can arrange it.


What if I break something?

It is rare, but accidents do happen.  If it happens before your event, give us a call and we’ll see what we can do (obviously, this does depend on other bookings and how much time there is before the event).  If it happens at your event, don’t fret, just let us know when we come to collect.

Any items which are broken, lost or not returned will be charged at 5 times the current Hire Price.  This will be deducted from the damage deposit before the remainder is returned to you.

In the very unlikely event that the damage deposit requested doesn’t cover the breakages, we will send an invoice which is due for payment within 30 days.


What do I need to pay when I book?

There are 3 different charges you’ll see when you book our china.

Firstly, the Hire Fee, which is what it costs to hire our china.  Secondly, there is the Damage Deposit, as detailed in our Hire Terms.  Finally, there is the Delivery Charge.

When you reserve your China, we ask for 50% of the hire fee to secure your booking.  The remaining 50% of the hire fee, the damage deposit and delivery charge if applicable are due 14 days before your event.


What are the delivery charges?

We are based near Westbury, Wiltshire, and will deliver orders over £50 for free within a 20 mile radius.  We are happy to deliver to locations more than 20 miles away, which will incur a charge of 45p per mile, above the 20 miles. Orders below £50 will be charged at 45p per mile.


What happens if I need to cancel?

We understand that plans change.  However, once you book your china and pay 50% of the hire fee we strictly reserve the china to you and will ensure that we have enough available to fulfill your order.  If cancelled between 14 and 90 days before the event, the deposit is not refundable unless we can re-hire to another customer. If you cancel within 14 days of the event, the full 100% hire fee is due, although we will refund the damage deposit and any delivery charge paid.  However, if you give us more than 90 days notice that you don’t require the china, then we will refund all payments to date as it is highly likely that we will be able to provide our china for another event when we have that much notice.

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